Refund Policy
This policy explains how digital subscription payments, duplicate transactions and failed activations are handled.
Digital services
Premium access and downloadable or viewable learning resources are digital services. Access may begin immediately after successful payment or manual activation.
When a refund may be considered
- A verified duplicate payment for the same plan.
- Payment was captured but access could not be provided and the issue could not be resolved.
- A refund is required under applicable consumer law.
Normally non-refundable
Refunds are normally not available for change of mind, partial use, failure to study, examination cancellation by a third party, account sharing violations or dissatisfaction after substantial access to digital content.
Duplicate payment
Send both transaction references and the registered account email. After verification, the extra successful payment may be refunded to the original payment method.
Payment successful but access missing
First contact support with the transaction ID, amount, date and registered email. We will attempt to activate access or reconcile the payment before deciding whether a refund is appropriate.
How to request a refund
Email skgana455@gmail.com with your registered email, order or transaction ID, payment date, amount and reason. Requests should be made promptly after the problem is noticed.
Processing time
Approved refunds are initiated to the original payment method. Banks and payment providers may take additional working days to reflect the amount.
Chargebacks
Please contact support before raising a payment dispute. Fraudulent or abusive chargebacks may result in account suspension while the matter is reviewed.
Contact
Refund and payment questions: skgana455@gmail.com.